Retail systems for unified commerce, resilient supply, and loyalty that compounds

Split shipments, BOPIS, and return-anywhere flows break naive OMS models. We implement orchestration rules, SLA-aware sourcing, and customer communication triggers that reduce WISMO contacts during disruptions.

Fulfillment partners are integrated with failure semantics — partial picks, ghost inventory, and cut-off times — surfaced to agents with recovery scripts.

Promo engines are glamorous; remediation after a pricing bug is not. We implement approval workflows, shadow pricing in lower environments, and circuit breakers when anomalies spike — protecting margin and brand sentiment.

Experimentation includes holdouts with ethical guardrails — not naive universal lifts.

Personalization without governance creates consent debt. We build CDP patterns with retention schedules, preference centers, and lineage so marketing, legal, and security share one definition of “customer”.

Models for recommendations are evaluated for segment fairness and business guardrails — surprises in production erode trust fast.

Store labor is your experience budget — tasking systems must prioritize work that moves conversion and shrink outcomes. We connect workforce tools with operational cues — inventory counts, planograms, service queues — with realistic time estimates.

Success is measured in completion rates and exception aging — not only tasks assigned.